NirmanixHelpdesk & Live Chat
Every Support Interaction is an Opportunity to Create a Fan
Complete customer support platform. From ticket management to real-time chat, knowledge base to chatbot automation, deliver exceptional service that turns problems into positive experiences.
- 14-day free trial
- No credit card needed
Helpdesk & Live Chat
Ticket Management
Complete ticket lifecycle from open to closed with status tracking, priority levels (urgent, high, medium, low), categories, and conversation threads.
What’s included
Everything you need, built in
Built in from day one, and connected to the rest of your Nirmanix workspace.
Ticket Management
Complete ticket lifecycle from open to closed with status tracking, priority levels (urgent, high, medium, low), categories, and conversation threads.
Multi-Channel Support
Collect requests from email (auto-convert), web forms, live chat, phone (manual entry), and API integrations in one centralized inbox.
SLA Management
Never miss a deadline with automatic calculation, warning alerts before breach, escalation rules, breach notifications, and SLA reports.
Agent Assignment
Smart ticket routing with round robin, load-based, skill-based, manual, or self-assign options for optimal workload distribution.
Knowledge Base
Self-service documentation with how-to articles, FAQs, full-text search, version history, helpful feedback, and view analytics.
Live Chat Widget
Embed on any website with customizable position, colors, greeting, business hours, agent photos, and offline message handling.
Canned Responses
Quick replies for common questions with shortcuts like /greeting, /hours, /shipping, /refund, /thanks for faster agent responses.
Chatbot Builder
Automate common interactions with greeting/routing flows, FAQ auto-response, information collection, and seamless transfer to human agents.
Visitor Tracking
Know your visitors with current page, page history, time on site, location, device, and referrer information for context.
Proactive Chat
Engage visitors automatically with triggers for time on page, pricing page visit, cart abandonment, return visitors, and exit intent.
What changes for your team
87% Faster Response
Reduce first response time from 4 hours to 30 minutes with automation and SLA tracking.
75% More Capacity
Handle 35 tickets per agent per day instead of 20 with canned responses and knowledge base deflection.
92% Customer Satisfaction
Improve CSAT from 72% to 92% with quick responses, self-service options, and proactive engagement.
Connected to the rest of your business
Every app reads and writes the same customer, product and payment records — no syncing, no exports.
See it working in your business
Set up in an afternoon. Bring your existing data, invite your team, and see it working with the rest of your business.
- 14-day free trial
- No credit card needed
- Free onboarding help