Privacy Policy

Last updated: December 30, 2024

1. Introduction

Nirmanix Technologies Private Limited ("Nirmanix", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including the Nirmanix Suite platform and related applications.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company name, and billing information when you create an account.
  • Profile Information: Job title, profile picture, and preferences you choose to provide.
  • Content: Data you upload, create, or store using our services, including customer records, invoices, emails, and files.
  • Communications: Information you provide when you contact our support team or participate in surveys.

2.2 Information We Collect Automatically

  • Usage Data: Information about how you access and use our services, including features used, actions taken, and time spent.
  • Device Information: Browser type, operating system, device identifiers, and IP address.
  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve your experience
  • Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics).
  • Legal Requirements: When required by law, legal process, or government request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: When you have given us permission to share your information.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Secure data centers with physical security measures
  • Employee training on data protection

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Rectification: Request correction of inaccurate information
  • Erasure: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing activities
  • Restriction: Request limitation of processing

To exercise these rights, contact us at privacy@nirmanix.com.

8. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: